Welcome to Freedom Wave Shop – where we’re as passionate about getting your gear to you as you are about riding those perfect waves! Below you’ll find everything you need to know about shipping and our hassle-free return policy.

Shipping Information

Order Processing

We’re quick off the mark! Orders are typically processed within 1-2 business days. Once your order ships, you’ll receive a confirmation email with tracking information so you can follow your gear’s journey to you.

Shipping Options

We offer two shipping methods to get your surf gear to you:

  • Standard Shipping: Via DHL or FedEx – $12.95 (arrives in 10-15 business days after shipping)
  • Free Shipping: Via EMS for orders over $50 (arrives in 15-25 business days after shipping)

Note: Delivery times may vary slightly for international orders. Some remote areas in Asia and other regions may not be serviceable.

Returns & Exchanges

We want you to be completely stoked about your gear! If something isn’t right, we’ll make it right – no wipeouts here!

Our Return Policy

You can return most items within 15 days of receiving your order, as long as they’re in original condition (unworn, unused, with tags attached).

Non-Returnable Items

For safety and hygiene reasons, we can’t accept returns on:

  • Ding Repair Kits (once opened)
  • DVDs & Books (if opened or digital content accessed)
  • Swimwear/Bikinis (unless defective)
  • Clearance items (marked as final sale)

The Return Process (Easy as Paddling Out)

  1. Contact Us within 15 days of delivery at [email protected] with your order number and reason for return
  2. Wait for Approval – Our crew will respond within 3 hours with return instructions
  3. Pack It Up – Include all original packaging and tags
  4. Ship It Back – Use a trackable shipping method to:
    Freedom Wave Shop Returns
    2315 Kezey Court
    Crofton, US 21114
  5. Get Refunded – Once we receive and inspect your return (typically 3-5 business days)

Exchange Process

Want to swap for a different size or style? Follow the same steps as returns, but specify what you’d like instead. We’ll hook you up as long as the item is in stock.

Refund Information

  • Timing: Refunds process within 3-5 business days after we receive your return. It may take 1-2 billing cycles to appear on your statement.
  • Method: Refunds go back to your original payment method (Visa, MasterCard, JCB, or PayPal).
  • Shipping costs are non-refundable unless the return is our mistake.

Return Request Template

Copy-paste this template into your email to get the ball rolling:

Subject: Return Request – Order #[Your Order Number]

Hey Freedom Wave Crew,

I’d like to return/exchange part of my order:

  • Order Number: [Insert]
  • Item(s) to Return: [Product Name, Size, Color]
  • Reason: [Change of mind/Defective/Wrong item received]

For exchanges:

  • Preferred replacement: [Product Name, Size, Color] (if available)

Please send me the next steps!

[Your Name]
[Your Email Address]
[Your Shipping Address]

International Returns

For surfers outside the U.S.:

  • Return shipping costs are your responsibility
  • The package must be marked “RETURNED GOODS” to avoid customs fees
  • Refunds will be minus original shipping costs

Damaged or Wrong Items?

If your gear arrives damaged or incorrect, email us immediately with photos at [email protected]. We’ll send replacements faster than you can say “cowabunga!”

Questions?

Our surf-savvy customer service team is always ready to help at [email protected] (typically respond within 3 hours).

Now get back to what matters – chasing those waves with gear that makes you stoked!